Hey there! Ever had one of those moments where you just wanted to chat with someone about a product, but all you found was a robotic FAQ page? Yeah, we’ve been there too. That’s why at aurbanthreads, we do things a little differently. Our founder, Maria, still replies to emails herself—no kidding. She once spent an hour helping a customer pick the perfect gift for her sister. That’s the kind of care you can expect from us.
Whether you’ve got a question, a suggestion, or just want to say hi, we’re all ears. Here’s how you can reach us:
Honestly, we wouldn’t be here without you. That’s not just some corporate fluff—last year, a customer’s feedback led us to redesign our best-selling backpack. And guess what? Sales doubled. So if you’ve got an idea, spill it! We’re listening.
Prefer typing? Our live chat is up and running during business hours. Look for the little icon in the corner—it’s like texting a friend who happens to know everything about our products.
Quick note: If you’re reaching out about an order, include your order number. It helps us pull up your details faster than you can say “urban threads.”
P.S. We’re dog-friendly. Feel free to attach a pic of your pup in your email—our team has a running “cutest pet” competition.
