At AUrbanThreads, we prioritize seamless delivery to ensure your carefully selected fashion essentials arrive promptly and in perfect condition. Our team processes orders with meticulous attention, from warehouse preparation to final dispatch. Whether you're refreshing your wardrobe with seasonal staples or investing in timeless pieces, our logistics network is optimized for reliability. All items undergo quality checks before shipment to guarantee they meet our standards for contemporary style and durability.

Orders are typically processed within 1-3 business days (excluding weekends/holidays). Delivery durations vary based on destination and carrier capacity. Domestic shipments usually reach you within 5-10 business days after dispatch, while international deliveries may require 10-20 business days. During peak seasons or unforeseen circumstances (e.g., extreme weather), slight delays may occur. Rest assured, we proactively monitor all shipments and will notify you if timelines change significantly.

We offer the following shipping options: Standard Shipping (10-15 Business Days): $0-$60; Free Shipping (10-15 Business Days): $60-$9999. The final cost is calculated at checkout based on your location and order weight. Expedited shipping options may be available for select regions—check your cart for real-time quotes. Loyalty program members occasionally receive exclusive shipping discounts, detailed in promotional communications.

We currently ship to over 50 countries across North America, Europe, and parts of Asia-Pacific. Some remote areas (e.g., islands, military bases) or regions with trade restrictions may have limited service availability. At checkout, our system automatically validates your address. If we cannot deliver to your location, you’ll receive an immediate notification with alternative solutions (e.g., parcel forwarding services).

Once your order ships, you’ll receive a confirmation email with a tracking number and carrier link. For consolidated shipments, individual tracking updates may appear sequentially. Our customer portal also provides real-time status updates—simply log in and navigate to "Order History." If tracking information doesn’t update within 5 business days of dispatch, contact us for assistance.

While rare, delays can occur due to customs inspections or logistical disruptions. If your package exceeds the estimated delivery window by 7+ business days, email [email protected] with your order number. For lost shipments, we initiate carrier investigations after 15 business days and provide replacements or refunds per our Policy Guidelines. Photographic evidence may be required for damaged items.

International customers are responsible for any customs fees, taxes, or import duties levied by their country. These charges are separate from your order payment and typically collected upon delivery. Rates vary by destination and item value—we recommend consulting local authorities for estimates. To avoid surprises, review our FAQ for region-specific tips. Note: AUrbanThreads cannot reimburse these third-party fees or adjust declared package values.